| Q. What is your Minimum Order?
A. There is no minimum order at Sunburst Bottle Company. We are here to help you grow your business and you can count on us to get you whatever you need in whatever quantity you require. We also do not charge a handling penalty for small orders.
Q. How many ML are there in 1 oz ?
A. As a ball park number you can use 30 ML equal 1 oz, and 30 ML is equal to 30 CC. Please see our Conversion chart for a chart showing more.
Q. What are your Payment Terms?
A. We accept major Credit Cards, Visa, Master Card, or AMEX and ask that you provide payment at the time of order and shipping. We will also ship COD for money orders and cashiers checks.
We have credit available for customers who qualify. For instance, D&B rated firms purchasing over $5,000 in any given year may apply for terms by supplying 3 references, your bank information and your SunburstBottle.com user name. Your business name and business name or your SunburstBottle.com account must match.
We will contact your references. This process takes 2 to 3 weeks depending on how quickly your references respond. A request doesn't guarantee approval. Upon approval we will activate your account for net 30. Once activated will you be able to purchase via "net 30" through our web site.
Q. I'm a large user, can I get Additional Discount's?
A. Discounts are available on large volumes. Please email or call us at 916-929-4500 with your request including the item number and quantity required, and we would be happy to customize a quote for you.
Q. I am a business located in California. How do I purchase bottles from you (which I will then fill up and resale) and not be charged state tax?
A. In order for us to sell or ship to California addresses and NOT COLLECT STATE TAX we must have a valid California Resale Certificate from you on file. Orders shipped to other states are automatically not charged state tax.
Here is what you must do to order online and not be charged California State Tax.
- Create an online Sunburstbottle.com account (if you don't already have one.) Use this link to create a new account.
- Download, print and fill in Apendix A of this California Resale Certificate. Be sure the name on the certificate and the name in your SunburstBottle.com account match.
- Fax it to us at 916. 929. 3604. You may also mail the certificate to us.
- We will review your certificate, enter your Resale Number into our system and update your account to tax exempt.
- The next time you order from us you will not be charged Califnornia state tax and your resale number will be shown on the checkout page.
Q. How will my order be Shipped?
A. All orders are FOB our warehouse and are shipped via UPS. Most orders go out the next day and usually take 2-6 days depending upon where you are located. You can track your order right from our web site connection to www.ups.com when you have received your UPS tracking number. This is provided to you by our "item shipped" email. Our easy-to-use Time in Transit chart will help you determine exactly how long it will take to get your product based on where your located in the United States.
For international customers (outside USA) shipping times will be based on method of shipping and priority status placed on the order. Orders are usually shipped via US Mail and have an handling fee of $15 in addition to the actual shipping costs. Please mention in "Shipping instructions," found on the checkout page, if you have a preferred shipping method.
Q. Can I pick up my order in person?
A. Sure. Please call us in advance to arrange to pick up your order. Our pick-up times are 8:30 to 4:00 M-F. Map and driving directions are provided with a photo of our warehouse so you can easily find us.
Q. What are your Business Hours?
A. Our office hours are Monday-Friday 8:00 AM to 4:30 PM Pacific Standard Time. But you can order online 24 hours a day, 7 days a week.
Q. How can I talk to a Live Person?
A. Please call 916-929-4500.
Q. What is your Fax Number?
A. Our 24 hour fax number is: 916-929-3604. Please use our Fax Order Form when sending in an order via fax.
Q. Do you have a printed catalog?
A. We discontinued our printed catalog and replaced it with this web site.
Q. How do you handle Damages and Returns?
A. Please be cautious and check your order when you receive it. If it is damaged, notify UPS right away that you want to file a claim. Save all of the packaging and the paperwork until the adjuster has been contacted. We have very few damages considering the quantities that we ship.
Concerning returns, please consult with us about our packaging and your product if you have any questions. We work very hard to make sure that all orders have the containers you ordered in the quantity that you want and with the caps that match. If you do have a problem make sure you let us know right away. We do not accept returns after 30 days. In addition, there is a 10% restocking fee if you change your mind and return your order. If we pack and/or ship your order and for some reason you refuse it, handling and shipping charges will still apply. Please order carefully.
Q. How can I get a label for my Sunburst Bottle?
A. We have made an arrangement with Sunburst Label.com to make it easy for you to order labels for bottles and containers purchased from us. Just click on the  image next to the Sunburst Bottle in question and another browser window will open on the Sunburst Label.com, right on the page that has all the labels that exactly fit your container! Click here for more information. If you have additional questions you may call Sunburst Label.com at (916) 543-8165.
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Returning Customers
